1. Terms and Definitions
1.1. Organization - "Invisible Promo", LLC selling tickets through the Website, as well as persons controlled by it.
1.2. The User - a person who has access to the Website via the Internet and uses the Website.
1.3. The Ticket - an e-ticket, invitation, or other document entitling the person who presents the Ticket to participate in the Event. The ticket is paid for or received free of charge as an invitation. It contains identification data about the place and time of the Event, grants the right to participate in the Event under the conditions provided by the Organizer or the Organization.
1.4. The Organizer is a legal entity (individual entrepreneur) who organizes and conducts the Event on the basis of the relevant transactions (Agreements, contracts).
1.5. The Seller is a legal entity (individual entrepreneur) that sells the Goods on the basis of the relevant transactions (Agreements, contracts).
1.6. The Operator is a legal entity (individual entrepreneur) - service provider for the sale of tickets in the online environment.
1.7. The product is any product sold on the Website by the Organization or the Seller, including together or simultaneously with the sale of Tickets.
1.8. The event - concerts, festivals, parties, conferences, seminars, master classes, trainings, film screenings and other cultural, sports, entertainment, educational events held in Russia and/or other countries, information about which is published by the Organization on the Website.
1.9. The Website is the site where this User Agreement is posted.
1.10. Agreement (User Agreement) is this Agreement, posted on the Website in its entirety, including all its Annexes.
1.11. Personal data is any information relating directly or indirectly to a specific or identifiable individual (personal data subject).
1.12. Processing of personal data - any action (operation) or a set of actions (operations) performed with or without the use of automation with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization of personal data.
2. General Provisions
2.1. The User Agreement regulates the relations between the Organization and the User regarding the use of the Website and the booking and sale of Tickets or other Goods.
2.2. The Organization acts as an Agent acting as an intermediary between the User and the Seller or Organizer. In certain cases, the Organization is the Seller or Organizer. Information about the Seller or the Organizer of specific Goods or Events is stated on the page of the Goods or Event or is provided to the User when purchasing the Goods or Ticket or upon request. The User acknowledges that when the Organizer acts as an Agent, the Organizer cannot be held liable for the delivery, quality, consumer properties of the Goods or for the organization and running of the Events, all claims in such a case can only be made against the Seller or the Organizer, except where expressly provided for by law.
2.3. The Agreement contains an offer to enter into an Agreement. The use of the Website and the Purchase of Tickets or other Goods using the Website constitutes acceptance of the terms of the offer and of this User Agreement (acceptance). Partial acceptance is not permitted.
2.4. Relationships with legal entities and individual entrepreneurs are not regulated by this Agreement.
2.5. The User has the right to use the Website, purchase Tickets or other Goods solely for personal purposes, not related to the User's business activities. The User accepts and agrees that he or she may not use the Ticket to advertise his or her goods (works, services) or third party's goods (works, services), or for subsequent resale.
3. Subject of the Agreement
3.1. Under the Agreement, the Organization provides an opportunity to purchase a Ticket or other Goods while using the Website, and the Buyer purchases a Ticket or other Goods.
3.2. The Organization is not responsible for the quality and organization of the Events if it is not the Organizer. Information about the Event organizer is indicated on the Ticket.
4. The procedure for purchasing and returning the Ticket and Goods
4.1. The User purchases Tickets and other Goods using the Website and the Website systems.
4.2. The User confirms and agrees that before accepting this Agreement he has read its conditions and they are fully understood by him.
4.3. The acceptance is carried out in one of the following ways:
4.3.1. Ordering a Ticket on the Website or booking it.
4.3.2. Paying for the Ticket.
4.3.3. Actual use of the Ticket by the User or the Ticket holder for the purposes of receiving the service in connection with the Event.
4.3.4. Presenting the Ticket for refund by the Ticket holder in order to receive money in connection with the refusal to receive the attendance service, including in connection with the cancellation, replacement, postponement of the Event.
4 4.4. Performing any of the actions specified in cl. 4.3 shall be considered by the Parties as a full and unconditional acceptance by the User of all the terms of this Agreement without any exceptions and/or limitations (i.e. acceptance) and is equivalent to entering into the Agreement in simple written form (Article 434.3 of the Civil Code)
4.5. The User acknowledges and agrees that all actions (inactions) of his representative (representatives) shall be performed with his knowledge, consent, and in his or her interests. The Organization cannot be responsible for these actions (omissions) of the Buyer's representative(s).
4.6. Payment for the purchased Ticket or Goods is made using non-cash funds with the help of the systems and services of the Website, as well as third-party services and systems for accepting and processing payments and information.
4.7. The price of the Ticket or Goods is indicated on the Website and may be unilaterally changed by the Organization at any time.
4.8. When ordering the Ticket or Goods the User is obliged to make the payment within the time period indicated on the page when placing the Order. Failure by the User to comply with the payment terms within the specified time shall result in termination of the acceptance of the terms of the Agreements and Cancellation of the acceptance made by the Buyer. The User is warned that non-payment or partial non-payment for the Ticket or Goods will result in a refusal to enter into an Agreement for the purchase of the Ticket or Goods and will be interpreted as a refusal of acceptance by the User.
4.9. When ordering a Ticket or Goods through the Website, the User is informed (or the identification number of the order is sent to the email address indicated by the User). The User is obliged to keep this number as it may be required to receive the order or to identify the User.
4.10. When paying for the Ticket or Goods using the Website, an electronic cashier's check or a cashier's check is sent to the User before the end of the next working day and no later than the moment the Goods are transferred, provided that the User has provided the address to send the check before the payment and provided that there is technical capability.
4.11. If the User purchases the Ticket electronically, the Ticket is sent to the User at the specified email address. If the address is incorrect or false, the User bears all risks associated with it, including the risk of not receiving the e-ticket. The User is also responsible for the operability of the email address, the ability to receive e-mails sent by the Organization or the Organizer, and the settings for blocking emails and anti-spam protection.
4.12. When delivering the Goods or Ticket the User is also obliged to pay the delivery cost of the Goods or Ticket. Failure to pay the delivery fee has the same consequences as failure to pay the price of the Goods or Ticket.
4.13. The User is also obliged to pay the relevant service fee for the Organization's services, which is a fee for related services when purchasing a Ticket - booking services, Ticket formation (printing), and Event information. The service fee and its amount are stated on the Website when the Ticket or Goods are purchased and will normally be charged if the Organization is acting as Agent (i.e. is not the Organizer or the Seller) in the purchase of the particular Ticket or Goods. Specific details of the availability or absence of a service charge are stated on the Website when purchasing the particular Ticket or Goods. Failure to pay the service fee has the same consequences as failure to pay for the Goods or the Ticket.
4.14. The Terms and methods of delivery of the Goods or Tickets are indicated on the Website at the time of ordering.
4.15. The delivery cost of each order is calculated individually, based on its weight, region, and method of delivery, and sometimes the form of payment, and is indicated at the last stage of order placement on the Website.
4.16. The Seller, Organizer, Organization will make every effort to meet the delivery times indicated on the Site, however, delays in delivery are possible due to unforeseen circumstances beyond the fault of the Seller, Organizer, Organization. The delivery time may be extended by 1 to 30 days due to incorrect delivery services.
4.17. The risk of accidental loss or accidental damage to the Goods passes to the User from the moment the Goods are handed over to the User. In case of non-delivery of Goods, the Seller shall compensate the User for the cost of the order prepaid by the User and the delivery after receiving the confirmation of the lost order from the delivery service.
4.18. In order to avoid cases of fraud and to fulfill its obligations, the person delivering the Order by courier has the right to request a User identification document and to indicate the type and number of the document provided by the User on the receipt of the Order. The Seller, the Organizer, the Organization guarantee the confidentiality and protection of the Recipient's personal information (Section 6 of the Agreement). 4.19. When handing over the Goods, the User shall check their appearance and packaging, the quantity of Goods in the order, completeness, and assortment. No claims for external defects of the Goods, their quantity, completeness, and merchantability shall be accepted after receiving the order.
4.20. Refunds for the purchased Tickets or Goods shall be made by the Seller, the Organizer, the Operator. The Organizer refunds money only for such Tickets or Goods where it acts as Organizer or Seller, respectively, and also in cases where refunds on relevant grounds are stipulated in the Agreements between the Organizer and the Organization, Seller or Operator. The Ticket and/or Goods refund policy described below applies only to the specified cases. In all other cases, the Organization may refuse a refund by referring the User to the Organizer, the Seller, or the Operator. In any case, only Tickets and/or Goods purchased using the Website shall be accepted for refund.
4.21. Acceptance of a Ticket for refund by the Organization in case of cancellation, replacement, or postponement of the Event is possible if the Organization has received a notice from the Organizer of such cancellation, replacement, postponement. In such a case, the full stated face value of the Ticket will be refunded.
For any reason other than those mentioned in the previous clause, the visitor has the right when returning the Ticket:
• no later than ten days before the day of the Event, to receive a refund of 100 percent of the price of the Ticket;
• less than ten days but no later than five days before the day of the Event, to receive a refund of at least 50 percent of the price of the Ticket;
• less than five days, but no later than three days before the day of the Event, to receive a refund of at least 30 percent of the Ticket.
If the Ticket is returned less than three days in advance, the Organizer and/or the Organization have the right not to refund the price of the Ticket to the visitor.
4.22. When the Ticket is returned to the User, the full face value of the Ticket is refunded. The sums (fees) paid for related services for booking, ticket formation (or printing) and information about the Event are non-refundable. Information on the cost of such ancillary services is given when you purchase the Ticket. The cost of related services, as well as the delivery costs of the Ticket, are non-refundable due to the proper fulfillment of the Organization's reciprocal obligations and the termination of the Service Agreement. All compensation costs incurred by the User, in particular losses in case of delay, change of date, or cancellation of the Event shall not be compensated by the Organizer, it is necessary to contact the Organizer directly.
4.23. The User accepts and agrees that the official information indicating the cancellation, replacement, or postponement of the Event shall be the information provided by the Organizer to the contact details of the User's email and/or phone number or posted on the Website.
4.24. No refunds shall be made for lost, damaged (before, during, and after the date of the Event), or unused Tickets. Tickets that contain corrections or are counterfeit are not accepted for refund.
4.25. The Organization is entitled not to accept refunds of Tickets that have been purchased as part of special programs and promotions providing special conditions for the purchase of Tickets (including benefits, discounts, as well as special sets, including combo sets, fan sets, and other sets that include, in addition to the Ticket, souvenirs and other products sold at a discount or without such a discount).
4.26. If the User has purchased a name ticket, the User shall have the right, not later than 10 days prior to the Event, to apply to the Organizer for the reissue of the name ticket to their spouse, parents, grandparents, grandchildren, full and half brothers and sisters, attaching documents confirming kinship. In individual cases, the Organizer can extend the list of persons to whom a named Ticket can be reissued and, if provided for by an Agreement between the Organizer and the Organization, the User can apply to the Organization for the reissue of the Ticket. Information on this is given on the ticket purchase page.
4.27. If a representative of the User applies for a refund or reissue of the Ticket, this representative must present a notarized power of attorney to confirm their authority.
4.28. When purchasing Goods, the rules applicable to distance selling goods apply.
4.29. The User has the right to reject the ordered Goods at any time before receiving them, and after receiving them - within 14 days.
4.30. The Goods of adequate quality may be returned if they retain their marketable appearance (packaging, seals, labels), consumer properties, and a document confirming the fact and conditions of purchase of the said goods (a sales receipt or a cash register receipt). In order to return a product, a User identification document is also required.
4.31. Goods of inadequate quality means Goods that are defective and unable to perform their functional qualities. The Goods received shall match the description on the Website. Design or design elements that differ from those stated in the description on the Website do not constitute a fault or non-functionality of the Goods.
4.32. Due to the peculiarities of the distance selling method, the Goods can only be replaced by returning the Goods of improper quality and placing a new order for a similar Goods.
4.33. If the User rejects the Goods of proper quality, the Goods delivery fee is not refundable.
4.34. Refunds for Tickets or Goods are made using the same methods that were used by the User when purchasing them.
4.35. All the specified conditions for purchasing and returning Tickets or Goods are general conditions and apply unless otherwise specified on the Ticket or Goods page or specified when purchasing the Ticket or Goods. Otherwise, the rules set out on the Ticket, Goods page or when purchasing the Ticket, Goods apply. It is the User's responsibility to familiarise themselves with these rules before purchasing a Ticket, Goods. Purchase of the Ticket, Goods means consent to these rules.
5. Rights and obligations of the parties
5.1. By using the Website, the User confirms that he or she is a fully legal and capable person and has the right to give all consents and perform actions stipulated in the Agreement to purchase Tickets or Goods, as well as to accept the Agreement. If the User does not have the legal capacity to use the Website and purchase Tickets, the User must immediately stop using the Website until the necessary consent of parents, guardians, legal representatives or other persons is obtained.
5.2. By using the Website and purchasing Tickets and Goods, the User gives consent to receive advertising and information messages from the Organization or third parties.
5.3. The User is entitled:
5.3.1. To independently obtain information about the Event from open sources and make a decision on the purchase of Tickets or Goods.
5.3.2. To receive information about the rules of Ticket sales, specified on the Website.
5.4. The User has a duty to:
5.4.1. Read all the terms and conditions of this Agreement and comply with them when using the Website or purchasing Tickets or Goods.
5.4.2. Pay for Tickets or Goods in full.
5.4.3. Provide accurate information about yourself when using the Website or purchasing Tickets or Goods. The User is warned that if incorrect information is given, they may be refused a Ticket or Goods or a pass to the Event. The User shall bear all risks associated with such a refusal.
5.4.4. The login or registration data on the Website shall be kept secure. In case such data is lost or obtained by third parties, the User bears all losses and all risks associated with it.
5.5. The Organization has the right to:
5.5.1. Refuse the User in concluding the Agreement, if it does not comply with the requirements of section 7 of the Agreement or other requirements specified in the Agreement.
5.5.2. Refuse to enter into Agreement, if the User does not have full and unconditional Agreement with the terms of the Agreement.
5.5.3. Carry out technical and repair works which result in temporary unavailability of the Website and its services.
5.5.4. Cancel the User's order by withdrawing from the Agreement, if the User has provided false information when purchasing a Ticket or Goods.
5.6. The Organization is obliged:
5.6.1. If the price of Tickets or Goods is indicated incorrectly, contact the User to confirm the order/purchase of the Ticket or Goods. If the User cannot be contacted via the communication channels specified by the User, the Organization shall have the right to refuse to enter into a contract or to refuse to perform the contract.
6. Processing of personal data
6.1. The User understands and agrees that the data provided by the User to the Organization will be processed by the Organization, and gives consent to such processing upon acceptance of the terms of this Agreement with the provision of such data.
6.2. By accepting the terms of this Agreement, the User freely, willingly and in their own interest, consents to the processing, including the collection, systematisation, accumulation, storage (clarification, update, change), use, transfer to third parties, depersonalisation, blocking and destruction of their personal data - surname, name, middle name, date of birth, sex, address of registration or stay, contact phone number, email address, as well as any other personal data obtained during the interaction between the parties, the execution of the Agreement, the independent provision of the subject of personal data to the Organization in order to provide services (goods), including, but not limited to: payment for services, goods, customer identification, provision of services, provision of services, dissemination of information and advertising messages (via SMS, email, telephone, other means of communication), receiving feedback. The User hereby also consents to the cross-border transfer of their personal data in order to fulfil the above-mentioned purposes of personal data processing. The user declares that the personal data and other information relating to him (name, surname, patronymic, date of birth, gender, passport details, registration or residence address, contact telephone number, e-mail address) are given voluntarily and are correct. The User has been informed that in the event of inaccurate personal information provided, the User bears the risk of providing such inaccurate information. The user agrees that their personal data will be processed in a manner appropriate to the purpose of personal data processing. Consent is granted for 5 years from the date of consent and acceptance of the terms and conditions of the User Agreement. The User is informed that upon expiry of the period of consent, the period of consent is automatically renewed for 1 year, unless otherwise notified to the Organization, such renewal may take place an unlimited number of times after the expiry of the period of consent. The personal data subject or his or her legal representative shall be given access to his or her personal data by the Organization when the personal data subject or his or her legal representative applies or when the Organization receives a request from the personal data subject or his or her legal representative. The request must contain the number of the basic identity document of the personal data subject or his or her legal representative, information on the date of issue of the said document and the authority issuing it, and the handwritten signature of the personal data subject or his or her legal representative. The request may be sent electronically and signed by electronic digital signature in accordance with the legislation of the Russian Federation. The Organization shall notify the personal data subject or his/her legal representative of the availability of personal data relating to the relevant personal data subject and shall provide an opportunity for familiarisation with such data upon request of the personal data subject or his/her legal representative within ten working days from the date of receipt of the personal data subject's or his/her legal representative's request. The personal data subject's right to access their personal data is restricted if the provision of personal data violates the constitutional rights and freedoms of others. Withdrawal of consent to the processing of personal data shall be made by sending a corresponding written request in the manner prescribed by the legislation of the Russian Federation to the address of the Organization.
6.3. At the same time the Organization provides the following guarantees regarding the treatment of data, being personal data of the User:
6.3.1. Ensuring processing of personal data in compliance with all applicable requirements of the legislation of the Russian Federation in the field of personal data protection;
6.3.2. Processing of personal data only in the required volume and for the stated purposes;
6.3.3. Where it is necessary to transfer or otherwise disclose personal data of personal data subjects to third parties, these actions may only be carried out in compliance with the requirements of the legislation of the Russian Federation;
6.3.4. Ensuring security and confidentiality of personal data in their processing in accordance with the requirements of the legislation of the Russian Federation.
6.4. By using the Website, purchasing Tickets and Goods, the User accepts the terms of this User Agreement. The fact of accepting the terms of the User Agreement shall constitute the User's written consent to the processing of their personal data on the said terms.
7. Age restrictions
7.1. Due to the requirements of the Russian Federation legislation, all the Activities shall be classified in accordance with the established age restrictions.
7.2. Each of the Activities shall be classified into one of the following categories:
7.2.1. for children under the age of six (6) years (the "0+" Information Product Mark);
7.2.2. for children over the age of six (6) years (the "6+" Information Product Mark and/or a text warning in the form of the phrase "for children over six years");
7.2.3. for children above twelve (12) years of age (the "12+" Information Product Mark and/or a text warning "for children over 12 years");
7.2.4. Prohibited for children under the age of sixteen (16) years (the "16+" Information Product Mark and/or text warning "for children above 16 years");
7.2.5. Prohibited for children (the "18+" Information Product Mark and/or text warning "prohibited for children").
7.3. The User acknowledges and agrees that, in accordance with the legislation of the Russian Federation, a particular Event may be referred to the number of those, the sale of the Ticket to which, as well as passing, attending, listening to or watching may be prohibited for certain categories of persons.
7.4. The purchase of the Ticket as well as the entrance, attendance, listening, or viewing of the Event is only possible if the User (other person possessing the Ticket) complies with the age restriction requirements.
7.5. The User accepts and agrees that the User and the person who has purchased the Ticket, as well as the persons accompanying the User, may be refused to purchase the Ticket or to enter, attend, listen to or view the Event if the Buyer (other person with the Ticket) violates the provisions of section 7. The Buyer is fully responsible for its actions (inactions), the Organization cannot be held liable for the User's violation of the above provisions of the legislation of the Russian Federation. The Organization shall not be held liable or obliged to compensate any losses due to violation of the above provisions by the User.
7.6. Exhaustive information about the assignment of a particular Event to one of the categories specified in this section shall be posted on the Website.
7.7. In accordance with cl. 7.1, Article 11 of the Federal Law dated December 29, 2010, No. 436-FZ "On the Protection of Children from Information Harmful to Their Health and Development", the Organizer of the event, through which demonstrates the information products containing information that is prohibited for distribution among children, must not allow persons under the age of eighteen to such an event. For control purposes and in case of doubt, persons selling tickets or controlling admission to the event have the right to request from the visitor an identity document (including a document proving the identity of a foreign national or stateless person in the Russian Federation) and allowing to establish the visitor's age. List of identity and age verification documents in accordance with the established list approved by the Ministry of Culture of the Russian Federation:
7.7.1. Passport of a citizen of the Russian Federation verifying the identity of a citizen of the Russian Federation in the territory of the Russian Federation.
7.7.2 Passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation outside the territory of the Russian Federation.
7.7.3. temporary identity card of a citizen of the Russian Federation.
7.7.4. Seaman's identity card.
7.7.5. Diplomatic passport of a citizen of the Russian Federation.
7.7.6 Service passport of a citizen of the Russian Federation.
7.7.7. Military man's identity card or military card of a citizen of the Russian Federation, temporary certificate issued instead of military passport.
7.7.8. Foreign citizen's passport (diplomatic, service, regular).
7.7.9. Stateless person's residence permit in the Russian Federation.
7.7.10. Temporary residence permit of a stateless person in the Russian Federation.
7.7.11. Refugee certificate.
7.7.12. Certificate of temporary asylum in the Russian Federation.
7.7.13. Driver's license.
8. Responsibilities of the parties
8.1. The website is provided "as is". The Organization does not guarantee uninterrupted operation or availability of the Website. The Organization does not guarantee that the Website or its facilities are suitable or unsuitable for any particular purpose of use.
8.2. The Organization or its affiliates shall not be liable to the User or any third party for any indirect, accidental, unintentional damage, including loss of profit or lost data, damage to honor, dignity or business reputation, caused by the use of the Website, its content or other materials accessed by Users or other persons through the Website.
8.3. The Website may contain hyperlinks (pointers in the Internet to other sites and services). Websites referred to by hyperlinks may not belong to the Organization, and the Organization is not responsible for their content.
8.4. The Organization is not responsible for the performance and/or security of information communication channels used by the User.
9. Intellectual Rights
9.1. All objects on the Website, including design elements, text, graphics, illustrations, videos, scripts, software, music, sounds, and other objects and collections thereof are subject to the exclusive rights of the Website, the Organization, and other rightholders, all rights to such objects are reserved.
10. Dispute Resolution Procedure
10.1. All disputes or disagreements between the Parties shall be settled in a pre-trial procedure with a deadline of thirty calendar days to respond to the claim, unless another procedure is provided by applicable law, in which case the rules established by law shall apply.
10.2. If the dispute is not settled by the pre-trial procedure, it may be submitted to the court.
11. Other provisions
11.1. The Agreement shall be governed by the laws of the Russian Federation.
11.2. The Organization shall be entitled at any time to amend this User Agreement unilaterally by publishing changes or a new version of the User Agreement on the Website. Continued use of the Website after such an amendment shall be deemed consent to such amendment, otherwise, the User shall immediately cease using the Website.
11.3 If for any reason one or more provisions of the Agreement should be held invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.
12. Details of the Organization
Invisible Promo, LLC
3/18 Stolyarny Line, Moscow, 123022
Questions on Tickets - email@example.com